{"id":2100,"date":"2024-03-27T13:56:48","date_gmt":"2024-03-27T12:56:48","guid":{"rendered":"https:\/\/packmonster.de\/?page_id=2100"},"modified":"2025-08-20T12:06:00","modified_gmt":"2025-08-20T10:06:00","slug":"support","status":"publish","type":"page","link":"https:\/\/packmonster.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2100\" class=\"elementor elementor-2100\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae2bf27 rechtstexte elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae2bf27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6095831\" data-id=\"6095831\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75bcba7 elementor-widget elementor-widget-heading\" data-id=\"75bcba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The right way to our help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a91b396 elementor-widget elementor-widget-heading\" data-id=\"a91b396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Do you have questions about billing, connection to our system, dispatched consignments, returns or do you need technical support? We are happy to help!<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7350394 rechtstexte elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7350394\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d00974\" data-id=\"3d00974\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f9b448 elementor-widget elementor-widget-text-editor\" data-id=\"7f9b448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Simply create a ticket in <strong>the first step<\/strong> and describe your problem as precisely as possible. In <strong>the 2nd step<\/strong>, download our AnyDesk quick support if necessary so that we can help you quickly and accurately in the event of remote maintenance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5fb6d2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fb6d2b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-937bb36\" data-id=\"937bb36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6673aff animated-fast elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"6673aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/packmonster.zendesk.com\/\" target=\"_blank\" class=\"elementor-icon elementor-animation-sink\" tabindex=\"-1\" aria-label=\"1. create support ticket\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fal fa-ticket-alt\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/packmonster.zendesk.com\/\" target=\"_blank\" >\n\t\t\t\t\t\t\t1. create support ticket\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3d99f16\" data-id=\"3d99f16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23142e5 animated-fast elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"23142e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/get.anydesk.com\/CybQEASF\/massarbyteQuicksupport.exe\" target=\"_blank\" class=\"elementor-icon elementor-animation-sink\" tabindex=\"-1\" aria-label=\"2. download remote client (Anydesk)\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fal fa-download\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/get.anydesk.com\/CybQEASF\/massarbyteQuicksupport.exe\" target=\"_blank\" >\n\t\t\t\t\t\t\t2. download remote client (Anydesk)\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1004f41 elementor-widget elementor-widget-text-editor\" data-id=\"1004f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Please note: We do <strong>NOT<\/strong> offer telephone support. If you want active telephone support, you can sign a support contract with us. Our Packmonsters work with a ticket system, so we cannot accept telephone support requests outside of existing contracts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Der richtige Weg zu unserer Hilfe Sie haben Fragen zur Abrechnung, Anbindung an unser System, verschickten Sendungen, Retouren oder ben\u00f6tigen technischen Support? Wir helfen gern! Erstellen Sie einfach im\u00a01. Schritt\u00a0ein Ticket\u00a0 und beschreiben Sie Ihr Problem so genau wie m\u00f6glich. Im\u00a02. Schritt\u00a0laden Sie sich ggf. unseren AnyDesk-Quicksupport herunter, damit wir Ihnen im Falle einer Fernwartung [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2100","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Packmonster Fulfillment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/packmonster.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support | Packmonster Fulfillment\" \/>\n<meta property=\"og:description\" content=\"Der richtige Weg zu unserer Hilfe Sie haben Fragen zur Abrechnung, Anbindung an unser System, verschickten Sendungen, Retouren oder ben\u00f6tigen technischen Support? 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